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Our Terms and Conditions

Because you are important to us

We believe that honesty is the key to successful online shopping, especially in this day and age. For this reason we have developed transparent, fair and honest guidelines for our business. Read the sections below to learn more about how we ship items or how we treat your personal information. Don't hesitate to contact us if you have any questions!

Boot auf einem See

1. Validity of our General Terms and Conditions The basis of our obligations and deliveries are in the order listed below; Order confirmation with delivery conditions, purchase contract. These documents take precedence over others such as brochures, price lists, offers, etc. 2. Prices Prices are ex warehouse/works. Packaging is not included. All additional costs such as freight, insurance, customs clearance, etc. are borne by the buyer. The costs for electrical supply lines and installations as well as additional equipment are not included in the prices. State fees, as well as necessary registration costs, are borne by the buyer. Our products are generally delivered without operating materials. Filling these is the responsibility of the buyer. Appropriate requirements must be observed. 3. Delivery times The delivery times are not absolutely binding, but we undertake to adhere to them wherever possible. Material shortages, operational disruptions in the delivery plants or delivery routes, delivery and transport obstacles of all kinds, cases of force majeure which cause delays in delivery, justify a correspondingly longer delivery period and do not give the customer the right to withdraw from the contract or claim damages. 4. Guarantee We provide this to the extent required by law. To the extent that a guarantee, warranty, conversion, reduction and consequential damage can be excluded, e.g. in the case of auctions, we hereby do so. If our offer includes machine breakdown insurance, this replaces the legal requirement for a guarantee, which is then exclusively valid. If components are defective, we will provide replacements within the scope of the guarantees provided to us by the suppliers. The seller cannot accept further claims of any kind. The buyer is obliged to inspect the purchased item immediately upon receipt and to report defects within 8 days. Minor defects (e.g. color damage) do not entitle the customer to return or exchange the item; an immediate right of withdrawal is excluded. Costs incurred due to unjustified complaints are borne by the buyer. The provisions of the Product Liability Act (PrHG) remain expressly reserved. A voluntary warranty or machine insurance, if agreed, will be declared to its extent in the offer and/or invoice. If the service specifications are not adhered to or if the purchased item is tampered with, any warranty claim will be void. 5. Payments 5.1. The purchase price must be paid directly to us. Unless otherwise agreed, the purchase price is due immediately. 5.2. If the buyer defaults on payment, the seller is entitled to charge default interest from the due date of the outstanding payments, even without a reminder. The amount of default interest is subject to the legal regulations of the respective country with regard to the respective maximum interest rate. If the buyer does not meet his payment obligations within 20 days of the written reminder, all outstanding claims of the seller against him from this contract become due and the seller is entitled to take back the purchased item(s) without further notice (retention of title). In this case, the buyer owes the seller compensation of 30% of the sales price in the first year and 15% for each subsequent year for activities and damage caused. An additional compensation of 1 ½% per month will be charged for the rent. The costs for assembly and disassembly, carriage and any other expenses will also be invoiced to the buyer. We reserve the right to charge for verifiable increased wear and damage. 5.3. If the buyer refuses to accept the legally offered fulfillment by the seller (creditor default), the seller has the right to either continue to insist on fulfillment or to demand 40% of the purchase price as a contractual penalty from the buyer without further ado, with the remaining contractual obligations being canceled on both sides Commitments. If the seller continues to insist on performance and has to store the purchased item due to the creditor's default, he is entitled to charge the buyer a storage fee for each day since delivery was offered. He can also claim any further damage (e.g. return transport, etc.) from the buyer. 5.4. Payment terms apply from the agreed delivery date. If the agreed delivery or handover of the ordered goods is delayed by the customer, the seller is entitled to invoice the goods on the agreed delivery date. 5.5. On-call orders are deemed to be delivered within 8 months of the conclusion of the contract at the latest; After that, the buyer is in default with his creditors. 5.6. If the buyer is in debt enforcement or is in default with a creditor, or where other circumstances justify it, the seller can demand security or cash payment before delivery. 6. Shipping The shipments always travel at the buyer’s expense and risk. The packaging cannot be taken back. Disposal costs are the responsibility of the buyer. When collecting the goods, the risk is transferred to the customer upon handover. 7. Assembly/commissioning For machines for which assembly/commissioning is necessary or desired, this will be carried out and invoiced independently and separately from the purchase contract, unless this is expressly included in the contract or mentioned otherwise. Training (such as programming courses) is not included in the price. 8. Settlement In any case, the purchase price must be paid when due; Offsetting any claims without a corresponding written, additional agreement is excluded. Pending notices of defects do not release the buyer from his obligation to pay according to the contract. 9. Exchange/Return If used machines are accepted for payment in a trade-in transaction, the agreed prices apply for operational, cleaned machines, delivered free of charge to an address specified by the buyer. Any necessary repair and cleaning work will be invoiced. 10. Purchase object Weight, dimensions and illustrations are not binding. Minor dents do not represent a reduction in value. Protective devices, even if required by the authorities, are not included in the price; they may be delivered to order. The same applies to additions such as particle filters. Connection and installation of any peripheral interfaces as well as the commissioning of these are not included in the purchase price. Statutory regulations such as the emission standard regulations and/or noise protection regulations are the responsibility of the buyer and must be adhered to. Unless otherwise defined, we have sold you a stationary emergency power generator for a maximum of 50 test hours per year or for exclusive operation in the event of blackouts. Electrical connections may only be made by an approved specialist company! 11. Retention of title The buyer expressly agrees that the seller is the owner of the purchased property until full payment has been made. The seller can have the retention of title entered in the relevant retention of title register without the involvement of the buyer. The items may not be pawned or sold until they have been paid for in full. The buyer undertakes to insure the items against fire, natural damage and machine breakdown, etc. and to maintain them in accordance with regulations. The buyer is obliged to inform the seller immediately in the event of a change of domicile. 12. The exclusive place of jurisdiction and place of performance is the domicile of the seller. However, the seller can also submit disputes to the competent court at the buyer's place of residence for assessment. 13. If one of the above formulations is not permissible, it is agreed that it will be replaced by a valid agreement that fulfills the original meaning or does justice to it.

delivery and shipping

You can pick up the goods from us, or we can bring them to you, or we can send you the goods by courier. When unloading, you always need a forklift that can handle the weight of the generator.


If you have an insurance policy, your insurance policy will have a telephone number that is available 24/7 and will help you clarify your claims. In all other cases, please contact us directly.

Privacy Policy

Your data is safe with us

PRIVACY POLICY The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration. Our website can usually be used without providing any personal data. Insofar as personal data (e.g. name, address or e-mail addresses) is collected on our website, this is always done on a voluntary basis as far as possible. This data will not be passed on to third parties without your express consent. We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. A complete protection of the data against access by third parties is not possible. Data protection declaration for the use of etracker Our website uses the etracker analysis service. The provider is etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg Germany. The data can be used to create a pseudonymous user profile. Cookies can be used for this. Cookies are small text files that are stored locally in the cache of your Internet browser. The cookies make it possible to recognize your browser again. The data collected with the etracker technologies will not be used to personally identify visitors to our website without the separate consent of the person concerned and will not be combined with personal data about the bearer of the pseudonym. You can object to the collection and storage of data at any time with effect for the future. In order to object to data collection and storage of your visitor data for the future, you can obtain an opt-out cookie from etracker under the following link, which means that it is unlikely that any visitor data from your browser will be collected and stored by etracker: http://www This sets an opt-out cookie named "cntcookie" by etracker. Please do not delete this cookie as long as you wish to maintain your objection. Further information can be found in etracker's data protection regulations: Data protection declaration for the use of Facebook plugins (Like button) Plugins from the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on our website. You can recognize the Facebook plugins by the Facebook logo or the “Like button” (“Like”) on our site. You can find an overview of the Facebook plugins here: When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook receives the information that you have visited our site with your IP address. If you click the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our site with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the data transmitted or how it is used by Facebook. You can find more information on this in Facebook's privacy policy at If you do not want Facebook to be able to associate your visit to our site with your Facebook user account, please log out of your Facebook user account. Data protection declaration for the use of Google Analytics This website uses functions of the web analysis service Google Analytics. The provider is Google Inc. 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If IP anonymisation is activated on this website, however, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. Transmitted by your browser as part of Google Analytics Address is not merged with other data from Google. You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you will if applicable not be able to use all functions of this website in full. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: Privacy Policy for using Google +1 Our pages use functions from Google +1. The provider is Google Inc. 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Collection and disclosure of information: You can use the Google +1 button to publish information worldwide. You and other users receive personalized content from Google and our partners via the Google +1 button. Google stores both the information that you +1'd content and information about the page you were viewing when you clicked +1. Your +1 may appear as a notice along with your profile name and photo in Google services, such as in search results or in your Google profile, or elsewhere on websites and ads across the internet. Google records information about your +1 activities in order to improve Google services for you and others. In order to be able to use the Google +1 button, you need a globally visible, public Google profile that must contain at least the name chosen for the profile. This name is used in all Google services. In some cases, this name can also replace another name that you used when sharing content via your Google account. The identity of your Google profile can be displayed to users who know your email address or have other identifying information about you. Use of the information collected: In addition to the purposes explained above, the information you provide will be used in accordance with the applicable Google data protection regulations. Google may publish aggregated statistics about users' +1 activity or pass them on to users and partners, such as publishers, advertisers or affiliated websites. Information, deletion, blocking You have the right to free information about your stored personal data, its origin and recipient and the purpose of the data processing as well as a right to correction, blocking or deletion of this data at any time. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of personal data. Server log files The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are: - Browser type/ browser version - operating system used - Referrer URL - Host name of the accessing computer - Time of server request This data cannot be assigned to specific persons. This data is not merged with other data sources. We reserve the right to subsequently check this data if we become aware of specific indications of illegal use. cookies Some of the websites use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to use your browser again the next time you visit to recognize. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be restricted. contact form If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We do not pass on this data without your consent. Objection to promotional mails The use of iWe hereby object to the published contact data for sending unsolicited advertising and information material as part of the imprint obligation. The site operators expressly reserve the right to take legal action in the event of unsolicited advertising being sent, such as spam e-mails. newsletter data If you would like to receive the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter . Further data is not collected. We use this data exclusively for sending the requested information and do not pass it on to third parties. You can revoke your consent to the storage of the data, the e-mail address and their use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter.

USER AGREEMENT § 1 Scope (1) The following conditions apply to the use of the name of your domain - hereinafter referred to as "our website" - forum. In order to use the forum, it is important that you as a user accept the following forum rules and conditions. Registration and use of our forum (if we offer one) is free of charge. (2) By registering, you agree to the terms of use of our website. By agreeing to this, you guarantee us that you will not post anything that violates the Terms of Use. (3) Using our website does not result in a contract between the user and us. § 2 Obligations as a forum user (1) One of your obligations as a user is that you do not publish any posts that violate these forum rules, morality or other applicable German law. You are not permitted to do the following: 1. to publish content that is untrue and the publication of which constitutes a criminal offense or an administrative offence, 2. sending spam via the forum to other forum users/form users, 3. Use of content protected by copyright and trademark law without legal authorization (e.g. press releases, etc.), 4. Actions that are anti-competitive, 5. multiple posting of topics in the forum (so-called double postings), 6. to operate own advertising, consequently surreptitious advertising, and 7. to publish content that is offensive, racist, discriminatory or pornographic towards other users and the general public. Your obligation as a forum user is to observe Section 2 Paragraph 1 No. 1-7 of these Terms of Use before publishing your contribution in the forum and to check whether you have adhered to these points. (2) If you violate Section 2 Paragraph 1 No. 1-7 of these Terms of Use, we reserve the right to take the following steps against you: 1. to delete your posted contributions and to change them, 2. Ban on posting further in the forum and 3. Blocking access as a user. (3) If, as a forum user, you have not observed the forum rules and this has resulted in possible legal violations that have arisen as a result of your content posted in our forum (breach of duty), you as a user undertake to indemnify us against any claims , including claims for damages, and to reimburse them for the costs. In addition, the user is obliged to support us in the event of claims for damages with regard to the defense against the legal violation caused by him (breach of duty see above) and to bear the costs of an appropriate legal defense for us. (4) With your consent, you guarantee us that you will not create any amounts that violate the Terms of Use. The same applies to the setting of external links and signatures. § 3 Transfer of Rights of Use You, as a forum user, are solely responsible for complying with copyright law when publishing posts and topics in the forum. As a user, you only grant us the right to make the contribution permanently available for retrieval by publishing your contribution on their homepage. Furthermore, our team has the right to delete, edit and move your topics and posts within its homepage in order to link them to other content or to close them. § 4 Limitation of Liability (1) We assume no liability for the contributions, topics, external links published and posted in the forum and the resulting content, in particular not for their correctness, completeness and topicality. We are also not obliged to permanently monitor the transmitted and stored contributions of the users or to investigate whether they indicate illegal content. In principle, we are only liable in the event of an intentional or grossly negligent breach of duty. (2) We expressly point out that the legal contributions and discussions in the forum are completely non-binding. The use of the contributions and their exploitation is at your own risk. (3) We assume no liability for the content and correctness of advertising. The respective author is solely responsible for the content of the advertisements; the same applies to the content of the advertised website. When the advertisement is displayed on our website, we do not agree with the illegal content at the same time. Therefore, the liability lies exclusively with the advertiser. (4) It is not intended for constant, uninterrupted retrieval of the website it guaranteed. Any liability in this regard is hereby expressly rejected. Unfortunately, even with great care, downtimes cannot be ruled out. § 5 Copyright Unless otherwise indicated, all texts, images and other information and data published on our website are subject to the copyright of our website. Any form of reproduction and/or modification may only be made with our written permission. Otherwise, we reserve the right to take legal action against this infringement. All costs caused by a violation of rights by a user will be charged to the user. § 6 Subject to change We have the right to change the terms of use at any time. The change will then be published on the website via a forum entry. § 7 Termination and Term of Membership at Our Website The term of the membership begins with the registration and with the acceptance of our terms of use and lasts for an indefinite period. Membership can be terminated at any time without notice. § 8 Severability Clause These Forum Terms of Use should be considered a part of our website from which you are referred to this page. If individual formulations of these forum terms of use no longer fully or no longer fully conform with the applicable legal situation, it can be assumed that the remaining provisions of the forum terms of use will remain in place.

Imprint of

19 Maragidik Str, 2nd floor Office1
8000 Burgas / Bulgaria


Telephone: +35 956 940 431
VAT: BG207312150

EU OSS: pending



is a subsidiary of

Wigärtlistrasse 12

8598 Bottighofen / Switzerland


Telephone: +41 78 684 44 99
UID: CHE-438.673.913

Authorized managing director: R. Baak

Helvetica Power ® is a registered trademark of Helvetica Power AG

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